Southkart Cancellation Policy

Effective Date: October 5, 2026

Last Updated: October 5, 2026

At Southkart, we process orders quickly to ensure timely delivery. This Cancellation Policy explains when an order can and cannot be cancelled.

1. Order Cancellation

Customers may request cancellation of an order only before the order enters the packing process.

Cancellation requests can be made through the available Southkart customer support channels.

2. Cancellation Not Eligible

Once an order status changes to “Packing”, “Packed”, “Shipped”, or “Out for Delivery”, the order cannot be cancelled.

In particular, cancellation is not eligible when:

1. The product is being packed.
2. The product has already been packed.
3. The order has been shipped.
4. The order is Out for Delivery.
5. The delivery process has already started.

3. Refund for Eligible Cancellations

If an order is successfully cancelled before packing and payment has already been made, the eligible refund will be processed according to Southkart's refund procedures.

The time taken for the refund to appear in your account may depend on the payment method and payment provider.

4. Cancellation After Dispatch

Once an order has been shipped or is Out for Delivery, customers cannot cancel the order through Southkart.

If the product is eligible for return after delivery, customers may request a return according to our Return & Refund Policy.

5. Contact Us

For cancellation-related questions, please contact:

Southkart

Email: info@thesouthkart.com

Phone: +91 4513596489

Website: https://thesouthkart.com

Note: Cancellation eligibility is determined based on the order status at the time Southkart receives the cancellation request.