Privacy Policy

The South Kart

Last updated: 01/01/2024

The South Kart (“we”, “our”, “us”) operates an eCommerce mobile application and website that allows users to browse, order, and purchase products online. We are committed to protecting your privacy and ensuring transparency in how we collect, use, and safeguard your information.

By using our app or website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Information We Collect

a) Personal Information

When you register, place an order, or contact us, we may collect:

1. Name
2. Mobile number
3. Email address
4. Delivery address
5. Billing details (excluding card details)
6. Order and transaction history

b) Payment Information

Payments are processed securely through third-party payment gateway providers.

We do not store your:

1. Credit card / debit card numbers
2. UPI PINs
3. Net banking credentials

All payment data is handled directly by the payment gateway in compliance with applicable security standards.

2. Advertising ID & Analytics (Important)

Our app uses Advertising ID (such as Google Advertising ID) through third-party SDKs for:

1. Analytics and performance measurement
2. Advertising and marketing purposes
3. Improving user experience and app functionality

The Advertising ID does not reveal your personal identity and can be reset or limited through your device settings.

3. Automatically Collected Information

We may automatically collect:

1. Device type, model, and OS version
2. App usage statistics
3. IP address
4. Crash logs and diagnostic data
5. App interactions and performance data

This data helps us improve stability, security, and user experience.

4. How We Use Your Information

We use your information to:

1. Process and deliver orders
2. Manage payments and refunds
3. Provide customer support
4. Send order updates and service notifications
5. Improve app performance and features
6. Show relevant advertisements (where applicable)
7. Prevent fraud and misuse

5. Sharing of Information

We do not sell or rent your personal information.

We may share data only with:

1. Payment gateway providers
2. Logistics and delivery partners
3. Analytics and advertising service providers
4. Legal or regulatory authorities when required by law

All third parties are required to protect your information and use it only for authorized purposes.

6. Data Security

We implement reasonable security measures to protect your data, including:

1. Secure servers
2. Encrypted data transmission
3. Restricted access to personal information

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. User Rights & Choices

You can:

1. Access or update your profile information
2. Opt out of promotional communications
3. Limit or reset Advertising ID via device settings
4. Request deletion of your account (subject to legal requirements)

8. Children’s Privacy

The South Kart app and website are not intended for children under 13 years of age. We do not knowingly collect personal data from children.

9. Cookies & Tracking Technologies (Website)

Our website may use cookies and similar technologies to:

1. Improve site functionality
2. Understand user behavior
3. Provide personalized content and ads

You can control cookies through your browser settings.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page and updated within the app. Continued use of our services indicates acceptance of the updated policy.

11. Contact Us

If you have any questions or concerns about this Privacy Policy, please contact us:

📞 Phone: 8778896081

📧 Email: info@thesouthkart.com

📍 Address: Tamil Nadu, India