Southkart Refund Policy

Effective Date: October 5, 2026

Last Updated: October 5, 2026

At Southkart, we want our customers to have a smooth shopping experience. This Return & Refund Policy explains the conditions under which products can be returned and refunds can be issued.

1. Product Return

Customers may request a return for an eligible product according to Southkart's return conditions.

The returned product must be sent back in its original condition, with the original packaging, tags, accessories, and other items provided with the order.

2. Warehouse Quality Check

After we receive the returned product at our warehouse, our team will inspect the product and perform a quality check.

The product will be checked for:

1. Product condition
2. Quality and appearance
3. Original packaging and tags
4. Signs of use or washing
5. Damage, stains, or alterations
6. Whether the returned product matches the product originally shipped by Southkart

3. Refund Eligibility

A refund will be approved only after the returned product passes our quality inspection.

If the returned product is received in the same condition and quality as when it was shipped, the refund will be processed.

Once the quality check is successfully completed, the approved refund will generally be processed within 3 working days.

The actual time for the amount to appear in your bank account or payment account may depend on the payment provider or bank.

4. Damaged or Used Products

If the returned product has damage, stains, signs of use, washing, alteration, missing tags, missing accessories, or other condition changes, Southkart may reject the return and refund.

Products received with even minor damage may be considered ineligible for a refund, depending on the results of our quality inspection.

If a returned product does not meet our return conditions, Southkart reserves the right to reject the refund.

5. Wrong or Different Product

If you receive a product that is different from the product you ordered, please contact Southkart customer support as soon as possible with your order details and relevant photos or videos.

We will review the issue and provide an appropriate resolution according to our return policy.

6. Refund Method

Approved refunds will normally be issued to the original payment method used for the order, or through another appropriate method determined by Southkart.

Refund processing begins after the returned product has successfully passed the warehouse quality check.

7. Non-Refundable Returns

A return may not be eligible for a refund if:

1. The product is damaged after delivery.
2. The product shows signs of use or washing.
3. The product has stains, marks, or alterations.
4. Original tags or packaging are missing where required.
5. Accessories or parts are missing.
6. The returned product does not match the product originally shipped.
7. The product fails Southkart's quality inspection.

8. Contact Us

For questions regarding returns or refunds, please contact:

Southkart

Email: info@thesouthkart.com

Phone: +91 4513596489

Website: https://thesouthkart.com

Important: A refund is not automatic when a product is returned. The product must first be received at our warehouse and successfully pass our quality check. If it passes the quality check, the approved refund will be processed within 3 working days.